ZETHORLYXIS Refund Terms

Introduction

Welcome to ZETHORLYXIS. We value your satisfaction and strive to provide the highest level of service. In the event that you are not completely satisfied with your purchase, we are here to help.

Refund Eligibility

Refunds are available under the following conditions:

• Products must be returned in their original condition and packaging.
• Refund requests must be made within 30 days of the purchase date.
• A valid receipt or proof of purchase is required for processing refunds.

Non-Refundable Items

Certain items are exempt from being refunded, including:

• Gift cards
• Downloadable software products
• Custom made or personalized goods

Return Process

To initiate a return, please follow these steps:

• Contact our customer service team at [email protected] to obtain a Return Merchandise Authorization (RMA) number.
• Package the item securely, including all original packaging and accessories.
• Include a copy of the receipt or proof of purchase with the return.
• Ship the item to the address provided by our customer service team.

Refund Processing

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed to the original payment method within 10 business days.

Late or Missing Refunds

If you haven't received a refund yet, please follow these steps:

• Check your bank account or credit card statement.
• Contact your credit card company, as it may take some time before your refund is officially posted.
• If you've done all of this and still have not received your refund, please contact us at [email protected].

Contact Us

If you have any questions regarding our refund policy, please do not hesitate to contact us at [email protected].